While iDazz necklaces are designed and made to be strong and durable, they may not withstand the attacks of kids, dogs, doors… you get the idea. If your iDazz piece becomes damaged, we can fix it for you.
As long as enough of the original materials remain to identify the design, we will replicate it as closely as possible with available materials.
The approximate costs:
• Re-stringing: $20 (minimum charge for any repairs) plus $5.00 shipping.
• If pieces are missing, the cost will be higher.
Please send us an email at firstname.lastname@example.org and let us know the nature of your repair need. We will get back to you within 24 hours with our best guess of cost based on what you tell us.
If you choose to pursue the repair option, please include a copy of the email correspondence along with your written authorization for the repair. Upon receipt of the piece and further inspection, we will confirm the original price or inform you of the actual price.